Tabej Help Center — We're Here for You Whatever the Issue

Tabej Help Center — How to Get the Most Out of It

When money is involved, people want issues resolved fast — and that's completely understandable. Tabej gets it. That's why multiple support channels are available, with live chat being the most effective. Ask your question in Bangla, get an answer in Bangla — on average within three minutes.

That said, many issues can be resolved without contacting support at all. The guides on this page walk you through fixing common problems on your own. For example, if a deposit is pending, first check your bKash or Nagad app to confirm whether the transaction went through. Many users find that the transaction shows as successful in their mobile app but hasn't appeared in their Tabej wallet yet — this typically resolves itself within a few minutes.

Why KYC Verification Matters and How to Complete It

On Tabej, KYC (Know Your Customer) verification is required for withdrawals above a certain limit. This is a security measure to protect your account from misuse. Simply submit a photo of your National ID (NID) or passport along with a selfie, and verification is typically completed within 24 hours.

What to Do When You Have a Payment Issue

The majority of support requests we receive are payment-related. Most payment issues on Tabej come down to two things — temporary downtime on mobile banking services, or an incorrect reference number. When making a deposit, always use the exact reference number provided by Tabej — do not include any additional information.

Fixing Site or App Issues on Mobile

Many users report that Tabej occasionally loads slowly on mobile or certain features stop working. The quickest fix is to clear your browser's cache and cookies. In Chrome, go to Settings > Privacy > Clear Browsing Data, select Cached Images and Cookies, then tap Clear. Logging back in afterward usually resolves the issue.

If the site isn't loading fully, try switching between mobile data and WiFi. This can sometimes be caused by a temporary issue with your ISP or mobile operator. If you're using a VPN, turn it off and try again — VPNs can often slow down your connection.